Bright Services

Bright Computing has a global network of experienced and knowledgeable HPC cluster specialists, allowing you to extend your in-house expertise and install our products with confidence.

Service is at the heart of the Bright Computing ecosystem. Our philosophy is to ensure that you not only get the best cluster management software on the market, but also receive appropriate support and training in the design, installation and usage of your cluster. To do so, we offer deep in-house expertise and a network of experienced partners.

The Bright services offering includes the following:

1. Consultancy
2. Training & Certification
3. Support

Consultancy

Cluster Design

We can help you design your cluster, choose the appropriate hardware components, hardware suppliers, network design, etc. Contact us and we will provide you with advice, often free of charge.

Benchmarking

The best way to find out on what hardware your applications run best, is to benchmark them. Together with our partners, we can benchmark your applications on different hardware platforms to find out.

Installation Consultancy

Bright Cluster Manager® includes free installation support. If you would like someone to come onsite to install your cluster, we or one of our authorized reseller partners can do so rapidly and efficiently, tailored to your requirements.

Integration Consultancy

Most clusters need to be integrated into an existing IT environment. Often and older cluster will need to be integrated into a new cluster. Here we can help with tailor-made services.

Remote System Administration

The purpose of remote system administration support is to relieve system administrators of part or all of their system administration tasks. This can include hardware health monitoring, security monitoring, backup management, user/group administration and software installation and updating. If required we can take over the full administration of your cluster by a combination of remote administration and monitoring, help desk support and onsite administration.

User Help Desk Support

For sites with a large user base, we can setup dedicated help desk services, tailor-made for your end-users, your business infrastructure and your cluster setup. With such a service end-users can call us directly to request accounts, CPU time or job scheduling privileges on your cluster. Users can also call our helpdesk directly with their questions on cluster access, parallel programming and compilation, workload manager usage, and more.

Training & Certification

Training

We offer various options for onsite and remote cluster administrator and user training. Training is provided by qualified cluster engineers and can be given to individuals or groups. Tailor-made training on various topics is also available.

Administrator training covers all relevant aspects of Bright Cluster Manager, including image management, boot process, power management, parallel tools, monitoring, queue configuration and management.

User training covers topics relevant for users, including cluster access and login, compilers and libraries, parallel programming, using the workload management system, and more.

Certification

For partners or customers that want to receive training to the highest level and want to be able to install, configure, manage and use complex clusters, we offer a certification program with a course program, an exam and certification. After passing the exam, candidates will be entitled to use the "Bright Certified Engineer" credential.

Support

Software Updates & Upgrades

Included with every Support Level Agreement (SLA) is free access to our online repository containing software updates. We maintain a large number of RPM packages for Bright Cluster Manager. Our repository can also be accessed (automatically) through a package manager such as YumThe Yellowdog Updater, Modified (YUM) is an open-source command-line package-management utility for RPM-compatible Linux operating systems and has been released under the GNU General Public License.

Documentation

Bright Cluster Manager comes with a comprehensive manual.

Service Levels

The following Support Level Agreements (SLAs) are available. Both levels are available for Bright Standard and Bright Advanced.